We are a travel agency.
We help with:

• Travel packages 
• Hotels, flights, tours, transfers
• Offer third party travel & travel related services 
• Trip planning  

We do not provide job placements, work permits, or guaranteed outcomes.

Refunds depend on supplier rules.
Fees paid to Trimax are non-refundable unless explicitly written as refundable.

See refunds page for details and additionally refer to our email for further details

You must ensure:

• Passport with correct validity  
• Entry requirements & travel documents 
• Vaccinations or health records (if needed)
• Sufficient Forex
• Connect with your support agent for more details
   

Their rules override ours.
Changes in:

• Airline schedules 
• Hotel policies 
• Government regulations  

…are outside our control.

If you miss a:

• Flight  
• Hotel check-in   
• Tour  
• Transfer 

…it is considered a No-Show and is 100% non-refundable.

We only collect what’s needed to plan your trip:

• We never sell data 
• We only share with trusted partners, with yiur consent  
• Outdated documents are safely deleted  
• Access is restricted and monitored
   

Only as required:

• Airlines  
• Hotels & suppliers 
• Third party service providers
• Payment gateways 
• Government authorities (when required) 
• Embassies/consulates
   

Yes. You may request:

• Access 
• Correction  
• Deletion (where possible)  
• Withdrawal of consent  

Contact us via the Contact Us page.

Only as long as needed for:

• Booking fulfilment  
• Customer support  
• Compliance 

After that, documents are safely deleted.

Yes — for performance, security, analytics, and personalization.
You can turn them off in your browser.

This requirement is very country specific requirement. However, if you have the authorisation / approval which will be valid at the time of your travel, and a confirmed travel plan, book well in advance. Lastly, we strongly advise waiting for the above approvals before booking anything non-refundable.

These fall under Force Majeure.
Refunds follow supplier rules only.

No.
Such decisions are made entirely by the Government/Embassy/Consulate.

We can guide and help organise documents, but we cannot:

• Influence decisions  
• Guarantee approvals  
• Speed up processing  
• Predict results 
•  

Travel authorisation / entry permission denials and/or outcomes do not affect supplier refund rules.
Hotels, airlines, and attractions follow their own policies.

Trimax service fees are non-refundable unless written otherwise.

No.
We do not offer:

• Overseas job placements  
• Work permits   
• Immigration representation 
• Guaranteed travel authorisation / entry permission approvals.

We are strictly a travel agency and provide services accordingly.

Your safety, accurate documentation, and ethical service, including oyr company comes first.
We reserve the right to:

• Decline service 
• Refuse refunds  
• Cancel or discontinue support 

…if a customer:

• Knowlingly provides incorrect or misleading information 
• Violates policies 
• Abuses any our staff or service provider 
• Misbehaves or uses inappropriate language with any staff or service provider 
• Creates operational risk 
• Attempts fraudulent behaviour
• Does not fulfil timely payment requirement  

All decisions are made with fairness AND business integrity.

If you need help, clarification, correction, or support:

📞 +91 11 4505-2425
📧 [email protected]

We respond quickly and professionally.