REFUND POLICY:

This Refund policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. 

(Includes flights, hotels, land arrangements, transfers, tours, etc.)

• 100% refund – if cancelled 90 days or more before departure.  
• 50% refund – if cancelled 89–60 days before departure. 
• 25% refund – if cancelled 59–30 days before departure.  
• No refund – if cancelled 29 days or less before departure.
   

• Airline rules override all package policies for flights. These will be communicated before booking or collecting payment.  
• Refunds are processed only after receiving funds back from airlines, hotels, and suppliers.  
• A 5% Service Fee applies to all refundable cases.  
• Promotional fares, festival deals, discount packages, and flash sales are non-refundable.  
• Unused services, partial travel, early check-outs, or personal changes after trip commencement are non-refundable.
   

• 25% booking deposit at confirmation.  
• 75% balance due at least 90 days before travel.  
• Late payments may lead to automatic cancellation with penalties.
   

• 100% refund – 90+ days before check-in.  
• 50% refund – 89–60 days before check-in.  
• 25% refund – 59–30 days before check-in.  
• No refund – 29 days or less before check-in.
   

• If the hotel’s own policy is stricter, hotel policy prevails.  
• No-Show = 100% non-refundable.  
• Early check-out / unused nights = No-Show.  
• Refunds issued only after hotel/vendor returns funds.
   

All cancellations, rebookings, no-shows, or amendments follow airline fare rules only — these override all Trimax policies.

• Changes may incur airline change fees, fare difference, and Trimax service charges.  
• All fare rules will be shared before confirming the ticket.
   

(Tours, transfers, activities, attractions)

• 100% refund – 90+ days before service date.  
• 50% refund – 89–60 days before service.  
• 25% refund – 59–30 days before service.  
• No refund – 29 days or less.
   

Seasonal/limited-availability attractions may carry strict non-refundable conditions. Bookings for these will be made only after client confirmation.

• Attraction/activity tickets (Disneyland, Burj Khalifa, safaris, cruises, theme parks, etc.) are non-refundable once issued.  
• No-Show = 100% non-refundable.  
• Late arrival, refusal of service, or inability to join a tour is treated as No-Show.

• Processing time: 10–45 working days, depending on airline, hotel, vendor, or partner timelines.  
• Refunds are issued only to the original payment method.
   

These are never refundable, regardless of cancellation timing:

• Payment gateway fees  
• Foreign exchange differences  
• Bank charges / remittance fees  
• Trimax service charges @ 5% for all refundable components   
• Airline / hotel / supplier penalties
   

Customers must ensure:

• A valid passport (minimum 6-month validity)  
• Correct and complete documents submitted on time  
• Compliance with destination rules (vaccinations, health, entry requirements)
   

Trimax International is not liable for losses caused by:

• Invalid/expired passports  
• Incorrect information shared  
• Late document submission 
• Payment delays 
• Non-compliance with travel requirements
   

No refunds for events beyond our control, including:

• Natural disasters  
• Political unrest or riots  
• Government restrictions or travel bans  
• Airline or airport strikes  
• Pandemic-related disruptions  
• Country-specific emergencies  

Under such conditions, refunds follow airline/hotel/vendor policy only.

Any change after booking confirmation — including name corrections, date changes, itinerary modifications — is subject to:

• Airline/vendor amendment fees
• Fare differences  
• Trimax service charges  
• Availability at the time of request  

No amendment is guaranteed until confirmed by the supplier.

The following periods are often 100% non-refundable, unless stated otherwise at booking:

• Christmas & New Year  
• Major festivals & events
• International sporting events 
• Discounted and promotional fares unless specified as refundable. 

Supplier rules always override standard policy.

All disputes, claims, and legal matters fall under the exclusive jurisdiction of Delhi courts only.