REFUND POLICY:

Holiday Packages, Stand-Alone Bookings for Flights, Hotels, Tours, Land Arrangements & Overseas Travel Insurance. 

To ensure smooth processes and protect the integrity of our services, all bookings made through us are governed by the following terms. These rules apply to every customer, without exception.

Please see refund policy below. 

Also, please note: After approval, the refund will be credited to your same bank account within 7 working days. 

(Includes flights, hotels, land arrangements, transfers, tours, etc.)

• 100% refund – if cancelled 90 days or more before departure.  
• 50% refund – if cancelled 89–60 days before departure. 
• 25% refund – if cancelled 59–30 days before departure.  
• No refund – if cancelled 29 days or less before departure.
   

• Airline rules override all package policies for flights. These will be communicated before booking or collecting payment.  
• Refunds are processed only after receiving funds back from airlines, hotels, and suppliers.  
• A 5% Service Fee applies to all refundable cases.  
• Promotional fares, festival deals, discount packages, and flash sales are non-refundable.  
• Unused services, partial travel, early check-outs, or personal changes after trip commencement are non-refundable.
   

• 25% booking deposit at confirmation.  
• 75% balance due at least 90 days before travel.  
• Late payments may lead to automatic cancellation with penalties.
   

• 100% refund – 90+ days before check-in.  
• 50% refund – 89–60 days before check-in.  
• 25% refund – 59–30 days before check-in.  
• No refund – 29 days or less before check-in.
   

• If the hotel’s own policy is stricter, hotel policy prevails.  
• No-Show = 100% non-refundable.  
• Early check-out / unused nights = No-Show.  
• Refunds issued only after hotel/vendor returns funds.
   

All cancellations, rebookings, no-shows, or amendments follow airline fare rules only — these override all Trimax policies.

• Changes may incur airline change fees, fare difference, and Trimax service charges.  
• All fare rules will be shared before confirming the ticket.
   

(Tours, transfers, activities, attractions)

• 100% refund – 90+ days before service date.  
• 50% refund – 89–60 days before service.  
• 25% refund – 59–30 days before service.  
• No refund – 29 days or less.
   

Seasonal/limited-availability attractions may carry strict non-refundable conditions. Bookings for these will be made only after client confirmation.

• Attraction/activity tickets (Disneyland, Burj Khalifa, safaris, cruises, theme parks, etc.) are non-refundable once issued.  
• No-Show = 100% non-refundable.  
• Late arrival, refusal of service, or inability to join a tour is treated as No-Show.
   

• 100% refundable only if cancelled 4 working days before start of coverage.  
• No refund if the insurance has been used for any purposes.  
• Once coverage begins → strictly non-refundable.  

• Processing time: 10–45 working days, depending on airline, hotel, vendor, or partner timelines.  
• Refunds are issued only to the original payment method.
   

These are never refundable, regardless of cancellation timing:

• Payment gateway fees  
• Foreign exchange differences  
• Bank charges / remittance fees  
• Trimax service charges @ 5% for all refundable components   
• Airline / hotel / supplier penalties
   

Customers must ensure:

• A valid passport (minimum 6-month validity)  
• Correct and complete documents submitted on time  
• Compliance with destination rules (vaccinations, health, entry requirements)
   

Trimax International is not liable for losses caused by:

• Invalid/expired passports  
• Incorrect information shared  
• Late document submission 
• Payment delays 
• Non-compliance with travel requirements
   

No refunds for events beyond our control, including:

• Natural disasters  
• Political unrest or riots  
• Government restrictions or travel bans  
• Airline or airport strikes  
• Pandemic-related disruptions  
• Country-specific emergencies  

Under such conditions, refunds follow airline/hotel/vendor policy only.

Any change after booking confirmation — including name corrections, date changes, itinerary modifications — is subject to:

• Airline/vendor amendment fees
• Fare differences  
• Trimax service charges  
• Availability at the time of request  

No amendment is guaranteed until confirmed by the supplier.

The following periods are often 100% non-refundable, unless stated otherwise at booking:

• Christmas & New Year  
• Major festivals & events
• International sporting events 
• Discounted and promotional fares unless specified as refundable. 

Supplier rules always override standard policy.

All disputes, claims, and legal matters fall under the exclusive jurisdiction of Delhi courts only.