A. This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

B. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name https://trimaxinternational.com ('Website'), including the related mobile site and mobile application (hereinafter referred to as 'Platform').

C. The Platform is owned by TRIMAX INTERNATIONAL, a company incorporated under the Companies Act, 1956 with its registered office at M8 BALRAMA HOUSE KARAMPURA COMMERCIAL COMPLEX, New Delhi, India (hereinafter referred to as ‘Platform Owner’, 'we', 'us', 'our').

D. Your use of the Platform and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, you shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, you shall be contracting with the Platform Owner and these terms and conditions including the policies constitute Your binding obligations, with Platform Owner. These Terms of Use relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, 'Services'). Any terms and conditions proposed by You which are in addition to or which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be of no force or effect. These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates.

E. For the purpose of these Terms of Use, wherever the context so requires ‘you’, 'your' or ‘user’ shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.

F. ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

G. The use of Platform and/or availing of our Services is subject to the following Terms of Use:

I. To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account on the Platform.

II. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

III. Your use of our Services and the Platform is solely and entirely at your own risk and discretion for which we shall not be liable to you in any manner. You are required to independently assess and ensure that the Services meet your requirements.

IV. The contents of the Platform and the Services are proprietary to us and are licensed to us. You will not have any authority to claim any intellectual property rights, title, or interest in its contents. The contents includes and is not limited to the design, layout, look and graphics.

V. You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws.

VI. You agree to pay us the charges associated with availing the Services.

VII. You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.

VIII. You agree and acknowledge that website and the Services may contain links to other third-party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third-party websites. These links are provided for your convenience for provide further information.

IX. You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the Platform Owner for the Services.

X. You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

XI. Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.

XII. These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.

XIII. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in New Delhi and Delhi.

XIV. All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

By accessing this website or availing any service from Trimax International, you agree to the complete set of Terms, Disclaimers, Policies, and Conditions listed below. These terms govern all travel services, communication, documentation, website activity, consultation, bookings, and interactions with Trimax International. Use of our website and/or our services implies acceptance the below. 

Trimax International provides travel-related information strictly for general guidance purposes.
We do not guarantee, influence, or control:

• Airline or hotel policies  
• Other Service Providers
• Embassy / High Commission decisions 
• Entry permissions  
• Government rules and regulations 

We are not liable for:

• Denied boarding or denied entry  
• Supplier cancellations  
• Travel disruptions  
• Regulatory changes  
• Third-party errors 
• Travel Authorisation refusal / delay   
• Customer’s personal decisions (job resignation, property sale, loans, etc.)  
• Losses arising from incomplete or incorrect documents shared by the customer 

We provide:

• Travel packages 
• Hotels, flights, tours, transfers 
• Third party services and offerings
• Advisory for travel planning only  

We do not provide job placements, work permits, immigration representation, or guaranteed outcomes.

Trimax International is not responsible for:

• Third-party errors  
• Government decisions including permission to travel
• Flight disruptions  
• Supplier policy changes  
• Delays due to customer documents

Payments & Refunds

• All fees must be paid upfront  
• Fees are non-refundable unless explicitly stated as “Refundable” in writing  
• No refund requests will be entertained unless previously documented  
• Supplier penalties and service charges apply
• Please refer to Refunds section for details. Any communication provided in written/on email will be read in addition to the details mentikn in the refunds page 

Continued communication or payment implies acceptance.

• Personal details (name, email, phone, passport, age, etc.)  
• Booking information  
• Technical data (IP, cookies, browser, device)

How We Use Your Data

We use your data to:

• Plan trips  
• Process bookings  
• Provide service updates  
• Coordinate with vendors  
• Verify your identity
   

Shared only with:

• Airlines, hotels, tour operators 
• Service providers for your availed services.
• Third party service providers
• Payment gateways  
• Government bodies (if required)  
• Embassies/Consulates 
• Clarification or grievance redressal
   

Data is retained only as long as required for service delivery or legal compliance.

Our website uses cookies to:

• Improve performance 
• Personalise content  
• Analyse visitor behaviour  
• Enhance user experience 

By browsing the site, you consent to cookie usage.
You may disable cookies in your browser settings.

By accessing this website, you agree to:

• Use the website responsibly  
• Not misuse content, graphics, or material  
• Not attempt to hack, disrupt, or damage website operations  
• Not copy, reproduce, or redistribute content without written permission  

Trimax International may restrict access for violations or suspicious activity.

Before making any travel decision, customers should:

• Verify travel rules and entry requirements  
• Ensure passports have required validity  
• Buy travel insurance for protection  
• Share accurate and honest information  

Trimax International is not liable for losses arising from premature decisions or assumptions made by the traveler, nor for any loss or consequence due to denial of travel / entry requirement permission. 

By:

• Browsing the website  
• Sharing documents or details  
• Making any payment  
• Requesting any booking  
• Communicating via email/phone/WhatsApp  

…you provide explicit consent to:

• All Terms & Conditions  
• The Disclaimer  
• The Privacy & Data Policy  
• The Cookie Policy  
• The Before You Book Advisory  
• The use of your data for service delivery  
• The limitations of liability stated herein  

You also confirm that:

• All information you provide is true and accurate  
• You are authorised to share the provided documents  
• You understand that all travel approvals / decisions on entry requirements are beyond our control  
• You accept full responsibility for consequences arising from inaccuracies in your information
• You will pay the invoice and clear payments as per requests and mentioned timelines.
   

At Trimax International, our first responsibility is to:

• Maintain integrity  
• Protect our staff  
• Safeguard our business operations  
• Ensure service delivery is possible and lawful 
• Uphold accurate documentation standards  
• Avoid any misuse of our services or resources 

Therefore:

• We reserve the right to decline service to any customer who provides incomplete, incorrect, misleading, or fraudulent information 
• We may refuse future service in cases of abuse, threats, chargebacks, unethical behavior, or policy violations 
• All decisions regarding refunds, service continuation, cancellation, or refusal of service are made solely at Trimax International’s discretion, guided by supplier rules, fairness, and business safety  
• Our policies cannot be negotiated verbally; only written communication is valid  

This ensures fairness for customers but protects Trimax International from risk, misuse, and liability.

Trimax International © All Rights Reserved.
Use of this website constitutes acceptance of our Terms & Conditions, Privacy Policy, Cookie Policy, and Disclaimer. Trimax International is not liable for travel authorisations / entry requirement decisions, supplier changes, or third-party actions. All content, logos, and material are protected. Unauthorized use is strictly prohibited.